In OPAN’s latest report, 72% of aged-care complaints were financial.
FACES helps Australians understand their options before making financial decisions about aged care.
OPAN - Older Persons Advocacy Network | 2024 - 2025 Report
START WITH THE FACTS - BEFORE DECISIOns are made
A step-by-step checklist covering the information and documents Centrelink requires for a pension application.
Whether you’re looking for clarity around pensions, aged care, or both, the goal is the same — to understand how the system applies to your situation before decisions are made.
Our consultations are structured, professional sessions with Tony and Seb that provide clear, factual clarity on how aged care rules, funding rules and next steps apply to your situation.
Our work is grounded in the Aged Care Act and current government rules — not online opinions or forums — so you’re not left filtering through conflicting or unclear information.
FACES provides factual information only. Our role is to break the aged care and pension systems into clear, bite-sized pieces, helping you understand how the system works and what costs may apply, so you can make informed decisions with confidence.
Each option below is simply a different way to complete a structured Fact Finder — depending on how much support you want from us. All paths are designed to give you clarity before decisions are made.
If you’re not ready to book a consultation, you’re welcome to submit an enquiry here
Pension Checker
$19.99 self-managed | $600.00 FACES-prepared
You’ll complete a structured Pension Fact Finder to receive a clear pension estimate and summary of your information.
$19.99 Self-managed: You receive your estimate, FACES pension checklist and Centrelink forms to complete and submit yourself.
$600.00 FACES-prepared: This service includes preparation of Centrelink Age Pension application forms based on information you provide after:
1. FACES Pension Consultation (Included) and
2. Completed FACES Pension Checklist
In both cases, completed forms are returned to you electronically for review, signature and submission.
(We do not lodge applications on your behalf.)
Aged care consultation
$290.00 flat fee
This consultation is for people considering aged care who want clear, factual clarity on how the system applies to their situation.
We’ll discuss assets, property and how aged care fees and pension rules interact at a high level, based on current government rules.
If you proceed with full aged care planning, this fee will be credited toward the total project fee.
AGED Pension Consultation
$140.00 flat fee
A focused consultation explaining how the Age Pension rules apply to your circumstances.
Before the consultation, you’ll complete a short intake so we can prepare properly. During the session, we cover eligibility, assets and income testing, and provide an estimated entitlement range where appropriate.
“CLARITY DURING AGED CARE ENTRY”
"Navigating aged care for Dad was overwhelming. We wish we had met Tony sooner — his clarity, knowledge of the system, and practical support would have saved us stress and money. Don’t go through this without someone like him."
— Family Client, QLD